FAQ & Disclaimer
How do I purchase tickets?
Ghost Walks: You may purchase tickets to any of our Ghost Walks by arriving 10-15 minutes before the start time. All ticket sales are cash only and exact change is appreciated. We do not currently offer advance or online ticketing. Please do not fall for online scams offering to sell tickets.
Dinner & Ghost Stories: Please call (585) 542-8687 to make reservations. Due to a high instance of guests not showing up for their reservation and long wait lists, a credit card will be necessary to hold the reservation. The $10 ticket (presentation fee) is still cash only will be collected at the start of the presentation. Your food/drink will be billed separately by the restaurant. Your credit card on file will be charged $25 per reserved spot in the event you do not cancel your reservation with at least 24 hours notice, to cover lost revenue for the restaurant. Your credit card information is securely stored and will be destroyed immediately after.
Special Events: Pre-registration is required by calling (585) 5-HAUNTS (542-8687) or emailing RochesterGhosts@gmail.com. Some events may require pre-payment or a credit card to hold your reservation.
Can I purchase tickets with a credit/debit card or PayPal/Venmo/Zelle/Square?
We no longer accept credit/debit cards directly or via third party payment processors in order to keep costs low and due to a high incidence of fraudulent charges. We apologize for the inconvenience. At times we may offer Venmo & Zelle non-credit card transfers or PayPal friends & family options, but cash is still preferred.
Is there a children's price? What about very young children/infants?
*Please note... Ghost Walks, Dinner & Ghost Stories, as well as other RCGW presentations may involve subject matter some parents may find inappropriate for their children, such as accurate descriptions of historical events such as death & murder, slavery, and more. We make every effort to present these subjects with sensitivity & in historical context, however, parental discretion is strongly advised.
Ghost Walks: Children under 10 years of age are only $5. Infants and children 0-3 years of age are welcome at no charge; strollers are welcome!
Dinner & Ghost Stories: Adults and children aged 4+ are $10 each. Children that are able to observe restaurant table manners are welcome. Disruptive guests may be asked to leave without a refund.
Special Events: Our 9pm Ghost Walks, Haunted Pub Crawls, Bowl-n-Boos, classes, ghost hunts, and some special events are not recommended for children under 10, as such no children's discounts are offered. Nursing infants are welcome at no charge.
Do you offer any discounts?
What is a Ghost Walk?
Our Ghost Walks are short walking tours of areas believed to be haunted. During multiple stops you will hear historical facts as well as true ghost stories and area legends. We use various ghost hunting equipment on our walks, much like the equipment you see on "Ghost Hunters" or "Ghost Adventures." Our tours are a unique and unforgettable experience for the whole family! Please note: standing for up to 15 minutes at a single stop is expected; some seating may be available but is extremely limited.
How long do they last?
Our Ghost Walks last approximately one (1) hour and 15 minutes but may run shorter/longer depending on group size.
Are there costumed actors? Will anyone jump out at me?
We do not employ costumed actors and we do not use cheesy haunted house props. However, we cannot control the ghosts, other guests, or non-guests - get a few drinks in the Sea Breeze Fire Department fire fighters and they tend to run up and down Culver in holey sheets!
Do you use ghost hunting equipment during the Ghost Walks?
Weather-permitting, we may demonstrate some of the latest ghost hunting equipment such as dowsing rods, PX device, K-II EMF meter, EVP listener, thermocouple, FLIR thermal imaging camera, ghost box scanner, and more. We'll explain various phenomena such as EVP's (electronic voice phenomena), EMF's (electromagnetic fields), ITC (instrumental transcommunication), and more for those interested in the science of real paranormal investigation. All equipment is for entertainment purposes only.
Do I get to use the ghost hunting equipment?
We allow guests to observe us using the equipment close-up, as much of the equipment is expensive and requires careful handling.
We may allow responsible adult guests to use our ghost hunting equipment on less busy tours. You must be 18 years of age or older and we require a valid driver's license or state-issued ID to be held by a Tour Guide until the item is safely returned. Guests are responsible for any equipment while they are using it or allowing another guest to use it. If any equipment is damaged during use, the responsible guest will be required to pay for 100% of the cost of replacing the item before their photo ID is returned.
Do you cancel because of weather?
We will cancel Ghost Walks if two conditions are met: 1) the Ghost Walk has not yet begun, and 2) it's raining more than a light drizzle and/or there is hail, sleet, accumulating or whiteout snow, or active lightning. Please follow our Instagram or Facebook for up-to-date Ghost Walk cancelation information; we try to post cancelations with as much notice as possible but last-minute weather cancelations are always possible. There are no refunds for weather incidents that interrupt an already-in-progress Ghost Walk. Indoor events including our Haunted Pub Crawl, Bowl-n-Boos, classes, and other special events do not cancel due to weather and there are no refunds for weather-related interruptions.
Are Ghost Walks appropriate for all ages?
Our Ghost Walks may involve subject matter some parents may find inappropriate for their children, such as accurate descriptions of historical events such as death & murder. We make every effort to present these subjects with sensitivity & in historical context, however, parental discretion is strongly advised. Our 11pm Ghost Walks tend to be the most adult-oriented, with topics that may include death, murder, sex & prostitution. Anyone under the age of 18 must be accompanied by an adult. Children (and children at heart) are always treated to a small treat on our Ghost Walks!
Are the Ghost Walks handicap-accessible?
Our Ghost Walks are easy walking tours which are confined to public sidewalks so wheelchairs, motorized scooters, walkers, canes, and assistance animals (service & emotional support) are welcome. Some walks involve inclines, crossing the street, or going off-sidewalk onto different surfaces, so please contact us with any specific questions and we will be happy to help you select the right tour for your needs. Ghost Walks involve short walks between multiple stops with standing still up to 15 minutes during storytelling, with very limited seating (public benches in some areas). Ghost Walks may take place in dimly lit or unlit areas, so those with a visual impairment may benefit from bringing a flashlight and/or other assistance device. Interpreter services for the deaf & hard-of-hearing available upon request; please place interpreter requests at least 1 week in advance. Additionally, you may request the Tour Guide utilize a headset amplifier. Have a disability not addressed here? Please do not hesitate to contact us, we're happy to find a way accommodate all types of physical, emotional, and psychosocial disabilities.
What should I bring?
Weather-appropriate clothing, comfortable walking shoes, and a camera to capture images of the ghosts that grace our Ghost Walks! Guests are welcome to bring and use their own ghost hunting equipment so long as it doesn't interfere with other guests enjoyment (no bright lights, loud noises, etc.). If it is raining, please consider an umbrella or poncho. We ask that you do not film or video tape during the presentation portion as our stories are copyright protected. Flashlights aren't necessary, as most areas are sufficiently lit but may be helpful for individuals with low light vision issues. Please leave your ghosts at home, we've got plenty! Rochester Candlelight Ghost Walks is not responsible for any personal belongings guests bring on the Ghost Walks.
Where should I park?
Rochester Candlelight Ghost Walks does not provide parking, however there are many free places to park conveniently within a short walking distance of most of our Ghost Walks. Please utilize on-street parking for our Mt. Hope, Jack the Ripper, and Flower City Ghost Walks on either Reservoir Avenue, Highland Avenue, or Robinson Drive. For our Spirits of Sea Breeze, Lady in White, Haunts of Henrietta, and Phantoms of Fairport Ghost Walks, there are nearby lots without parking restrictions just a few feet from the starting points. It is your responsibility to obey all laws and posted signs regarding parking and to lock your vehicle and secure your valuables. All parking is at your own risk, and Rochester Candlelight Ghost Walks, its employees, agents, affiliates, and sponsors are not responsible for any damages or losses involving your vehicle or personal belongings.
Why can't we go into the cemetery/buildings?
For the safety of everyone on our Ghost Walks, we restrict guests to well-lit paved paths and avoid private property. The experience is just as fun and your chances of spotting a ghost are just as good! Many of the buildings featured are businesses open to the public so guests may go inside before/after if the business permits.
Can I bring my dog?
For Ghost Walks only, we welcome well-behaved dogs to join in on the fun! We ask that dogs be on leashes and their owners keep them under control and towards the back of the tour group. Dogs shouldn't be prone to barking in public or otherwise disrupt tours, and the owner should be mindful of any other guests that are uncomfortable around their dog. Please leave your other types of pets at home! No pets are allowed at our Dinner & Ghost Stories or special events, with the exception of service animals as allowed by law.
What is Dinner & Ghost Stories?
Our Dinner & Ghost Stories is a customer favorite! Enjoy a sit-down dinner and drinks in a real haunted house while learning about the history of the home and its ghostly residents. At the conclusion of dinner, enjoy a spooky séance-style circle to channel the ghosts of the home! Our Dinner & Ghost Stories evenings are more intimate than our Ghost Walks, with a maximum number of about 20 guests.
How long does Dinner & Ghost Stories last?
Our Dinner & Ghost Stories last approximately two to three (2-3) hours, but may run shorter/longer depending on group size and engagement.
How do I purchase tickets for Dinner & Ghost Stories?
Reservations are required and can be made by calling (585) 542-8687. The ticket/presentation fee is $10 per person (cash only) and will be collected at the start of the presentation. The $10 presentation fee (cash only) will be collected at the start of the presentation, and your food/drink will be billed separately by the restaurant. Due to a high instance of no-shows and a long wait list, a credit card will be necessary to hold your reservation. In the event you no-show or do not cancel with at least 24 hours notice, your card will be charged $25 per reserved spot to cover lost revenue by the restaurant. Your card information will be securely stored and destroyed immediately after.
Are food and drinks included?
So that we do not restrict guests to a set menu, food and drinks are not included. You may choose from the full menu of the restaurant, which includes alcoholic beverages. Please note that gratuity is not included and tipping your server is both appropriate and appreciated.
What kind of food is served during dinner?
You will be able to choose from a full menu of items including salads, soups, pub fare, wraps, sandwiches, burgers, steak, seafood, pasta, vegetarian and vegan options. Please note that the restaurant cannot guarantee that trace amounts of allergens such as fish, shellfish, nuts, seeds, gluten, dairy, and eggs will not be present in any of their dishes.
Can I order alcohol during dinner?
Yes! Please be responsible and drink in moderation, and have a designated driver or be prepared to use public transportation.
How do I pay for dinner and/or drinks?
You will be presented a bill at the end of dinner in order to pay for and food and/or drink items consumed, which is separate from our presentation fee. You may pay by cash or credit card or any other method the restaurant accepts.
Can I attend even if I do not purchase food and/or drinks?
You are welcome to attend without purchasing food/drinks. However, a $15 service fee may be assessed by the restaurant for any guest not purchasing at least an entree. Your patronage of the restaurant is what makes this event possible, so please plan on purchasing an entree!
Is Dinner & Ghost Stories appropriate for all ages?
Our Dinner & Ghost Stories may involve subject matter some parents may find inappropriate for their children, such as accurate descriptions of historical events such as death & murder. We make every effort to present these subjects with sensitivity & in historical context, however, parental discretion is strongly advised. Basic restaurant table manners are expected of all guests. Anyone under the age of 18 must be accompanied by an adult.
Do you do private parties?
We are able to plan private parties to meet your needs - ghost walks, haunted dinners, murder mystery events, seances, psychic reading parties, and more. Halloween, birthday parties, bachelor & bachelorette parties, retirement parties, Boy Scouts & Girl Scouts events, guys or girls night out, business & club meetings, we can make sure everyone has a great time at a great price. Parties can be booked year-round pending availability. If you have a group of 5 or more, call (585) 5-HAUNTS (542-8687) for more details or to schedule your private party today!
Do you require a deposit for private parties?
We require a minimum of 50% to reserve the date, and the remainder on the day of the party/event. All deposits are non-refundable.
Where can I buy the divining/dowsing rods used during the events?
We make and sell the divining aka dowsing rods, so contact us to order a pair anytime! Additionally, you can purchase a pair at any of our scheduled tours or events.
Where can I buy a book of the ghost stories you tell?
Ralph Esposito has authored several books, you can find them on Amazon.com!
Do you issue refunds?
We do not issue refunds for any reason for Ghost Walks. Please do not ask Tour Guides to issue refunds as they are not authorized to do so and do not carry cash. We do not issue refunds for Dinner & Ghost Stories reservations, private party reservations, special event tickets (Haunted Pub Crawl, Bowl-n-Boos, ghost hunts), and class fees unless a date is officially canceled by Rochester Candlelight Ghost Walks and/or the venue. We take credit card chargebacks very seriously, and will fight against fraudulent use of the chargeback system. In the event a chargeback is granted by the credit card company, we will take legal action to recoup our losses.
Can I exchange an unused ticket?
Tickets are sold for a specific date and time, and therefore are non-refundable, non-exchangeable, and non-transferable. We do not issue rain checks. To crack down on online scams, all Dinner & Ghost Stories reservations, private party reservations, special event tickets (Haunted Pub Crawl, Bowl-n-Boos, ghost hunts), class fees, and all deposits are non-refundable, non-exchangeable, and non-transferable.
Help! I think my house is haunted?
In addition to our Ghost Walks and events, we offer professional paranormal investigative services. If you think your house is haunted and you want some answers, give us a call at (585) 5-HAUNTS (542-8687). Our services are free and confidential, so rest assured knowing your case is in the hands of professionals with more than two decades of experience in private paranormal investigation.
Where can I go ghost hunting in Rochester?
We periodically offer ghost hunting excursions and classes, and we're available for private ghost hunts for groups of 5 or more people. Just call us at (585) 5-HAUNTS (542-8687) to see what we can do for you!
If you're feeling adventurous and know the risks, you can go ghost hunting in and around Rochester. The "Lost City of Tryon" is a great place to hike and ghost hunt, as is the Native American historic site of Ganondagan. The infamous "White Lady's castle" in Durand-Eastman park is another great place to check out, or the old Boy Scout camp in Webster Park. If you go to the beach, be on the lookout for ghost ships rumored to haunt the shores of Lake Ontario! A short drive from Rochester, the Fox Sisters homestead can be found in Hydesville, NY and is said to be the home of modern day Spiritualism.
If you're serious about finding ghosts in Rochester, our Ghost Walks and events are a great place to start. You'll learn about Rochester's history and hear stories of real places you can investigate, and you may even find a ghost right on our tour!
*Rochester Candlelight Ghost Walks is not responsible for any injuries sustained while ghost hunting!
What if I want more information about Ghost Hunting?
We periodically offer Ghost Hunting 101, or if you have a group of 5 or more friends we'd be happy to set up private ghost hunting lessons.
There are lots of books and videos on the subject. If you pick up a book on ghost hunting, know that there are many different approaches to ghost hunting – spiritual, scientific, religious, etc. You may find you’ll want a book tailored to your own motivations and beliefs, but it can also be very enlightening to read books from multiple perspectives. Your local library is a great resource and will have books on ghosts, hauntings, and many other paranormal topics. If you head to the Rochester Public Library, you may even find a ghost while browsing the stacks!
Rochester Candlelight Ghost Walks events may present information that some individuals may find triggering or offensive, including sensitive subjects such as death & post-mortem, Victorian medical practices, infant & child loss, murder, suicide, slavery, and more. All information is presented in historical context and with the utmost respect. Our goal is to educate in addition to entertain, and we strive to remember that every story involves real people whose lives were more than the unfortunate events happened to them.
By purchasing a ticket, you agree not to hold Rochester Candlelight Ghost Walks, its employees, agents, affiliates, and sponsors responsible for any injuries or illness, damage to or loss of personal property, or any other perceived personal harm.
Rochester Candlelight Ghost Walks cannot foresee all risks of participating in our events. Our events may involve walking and/or crossing busy streets with traffic, dimly lit areas, various terrains (paved, unpaved, natural, inclines & declines), public areas, wildlife, food and alcohol, physical activities, and of course the paranormal. Ticket holders understand there may be risks of participation and take sole responsibility for any injuries, illnesses, losses, damages, or other perceived harm suffered.
Rochester Candlelight Ghost Walks employees may take photos and use video and audio recording devices for their own safety and for paranormal research. In the event any photo or recording is shared publicly, no personally identifying information will be shared. We cannot control the use of photo, video, or audio recording devices by other guests or the general public and how they share those photos/recordings.
Rochester Candlelight Ghost Walks cannot control the actions of other guests or the general public.
All events and portions of our events are for entertainment purposes only. We cannot guarantee paranormal activity.
Rochester Candlelight Ghost Walks, its employees, agents, affiliates, and sponsors are not responsible for personal belongings or parked vehicles. We do not provide storage for personal items.
Parking is not provided by Rochester Candlelight Ghost Walks. Please arrive early to secure public parking. We are not responsible for parking tickets, tows, or other infractions. Abide by all laws and posted signs.
Rochester Candlelight Ghost Walks is not responsible for misprints or miscommunications by the media. The events, dates, times, and ticket prices on www.RochesterGhosts.com are official, and incorrect media mentions or postings will not be honored. Please call us if the information you have seen or heard about one of our events does not match the information on our website.
Guests are responsible for reading full event descriptions and details, the FAQ's, and this Disclaimer prior to purchasing a ticket. Rochester Candlelight Ghost Walks is not responsible for guests who fail to read or misread information presented herein or in person.
No refunds, all sales are final. All deposits are non-refundable. Any policy exceptions are at the discretion of Rochester Candlelight Ghost Walks management.
All of Rochester Candlelight Ghost Walks events are non-smoking. This includes cigarettes, cigars, vaping, e-cigs, marijuana, and anything that would disturb other guests with smoke or odors.
Children 16 and younger must be accompanied by an adult at all times.
Please leave pets at home for the safety and health of others. However, service animals are always welcome.
Bicycles, roller blades and skates, skateboards, scooters, motorized bikes and scooters, and similar items should not be used during our events for the safety of everyone. Medically necessary mobility and assisting devices are permitted.
Please do not litter, feed wild animals, or stray onto private property during our events. You must obey by all laws and posted signs.
It is important not to play practical jokes or engage in horseplay during our events for the safety of everyone.
Guides reserve the right to ask any person or group of persons to leave for violating any of these policies or interfering with the enjoyment of others during our events. No refunds are given to persons that leave early or are removed from our events.